Integrated Business Solutions
ROi's Integrated Business Solutions (IBS) team uses technology, systems and centralized/standardized services to deliver efficient and effective supply chain processes for our customers. The team combines supply chain, business and technology expertise to identify solutions that enhance operations all the way to patient care. Using and coordinating the best technology available in supply chain management allows for numerous efficiencies, particularly cost and time reductions. ROi's approach to complete integration of systems ensures that our team of professionals maintains full insight into our partners' supply chain needs and makes the right products available when they are needed.
IBS has played an important role in Mercy/ROi's adoption of GS1© Standards, including the formation of the Healthcare Transformation Group, an action-oriented collaboration of health care systems dedicated to driving positive change across the health care supply chain through the adoption of data standards. This year, ROi/Mercy, along with trading partner, BD (Becton, Dickinson and Company), became the first health care provider in the U.S. to implement end-to-end GS1© Standards to achieve Perfect Order.
The IBS team has also been instrumental in ROi/Mercy's pharmaceutical repackaging program, Mercy Meds, and is currently deploying a Point-of-Use solution in Mercy hospitals that utilizes handheld scanning technology to capture product use at the point of consumption to improve product availability and charge capture.
The division is organized into three areas: Content Services, Consolidated Essential Business Services and Customer Integration.
Content Services
ROi effectively controls and optimizes supply chain transaction activities through the use of a single content management strategy. The Content Services team has worked with end users and industry experts to develop enterprise data standards and data management practices, to ensure that data across all supply chain and downstream systems is both meaningful and consistent.
ROi organizes all supply chain and clinical activity into a Master Item File. Ownership and maintenance of the Master Item File by the Content Services team is the key foundational element for all product data across the system. This dedicated team records and tracks each product by its stock keeping unit (SKU) for price, manufacturer, supplier and other attributes on an enterprise-wide basis. The Master Item File is the single source of truth for product naming, pricing, and is a key link to general ledger and electronic medical records as well as downstream clinical and revenue systems.
Consolidated Essential Business Services
Consolidated Essential Business Services includes consolidated purchasing and customer service operations. These functions aid in reducing cost and improving consistency for services to the health care systems we serve.
ROi's "linear purchasing" approach streamlines the purchasing process to improve both productivity and efficiency. Our team divides purchasing into key activities, then aligns the right ROi expert with each activity to allow trained eyes to focus carefully on that particular step - whether it's sourcing, confirmations or discrepancy resolutions. This linear purchasing approach, based on in-depth understanding of each function in the purchasing process, creates a more efficient and productive experience, as well as better results.
To add real value, ROi has committed to unparalleled quality assurance and continual improvement of our operations. The engaged, experienced ROi customer service team supports our partners' daily purchasing needs from a central help desk in Springfield, Missouri. Team members offer expertise in products, protocol and systems, and field inquiries related to product information, placing orders, shipping, handling priority orders and more.
Customer Integration
Customer Integration brings together the collective services, contract portfolio, and system solutions provided by ROi into a comprehensive integration plan that is tailored to a new customer's unique needs. For each new engagement, a thorough needs assessment is conducted in collaboration with the customer, followed by a deployment plan designed to ensure rapid and accurate on-boarding of the account onto ROi's supply chain business model.
The customer integration team is the customer's single point of contact for managing and tracking all the necessary steps in the integration process, using project management tools and staff to deliver the expected operational and financial results identified in the supply chain integration plan.