In the late 1990s, Mercy faced several challenges with its supply chain that needed to be addressed in a radical way.

With strong organizational support and competent leadership, Mercy created a supply chain company in 2002, called Resource Optimization & Innovation, known as ROi, whose objective was to unlock clinical, operational, and financial benefits for Mercy from an in-sourced, integrated supply chain.

Since its inception, ROi has helped Mercy achieve more than $1 billion in savings.